Contact information

Effective Date: September 1, 2025

At purecrest.top, operated by Usa General Purpose Corporation, we place great importance on open communication with our valued customers. Whether you have questions about our pet bed products, inquiries about an existing order, or suggestions for how we can improve, our team is here to assist you. This Contact Information page provides multiple ways to reach us and outlines how we respond to different types of requests.

Primary Contact Details

  • Business Name: Usa General Purpose Corporation

  • Website: purecrest.top

  • Email Address: service@purecrest.top

  • Business Address: 100 Bayview Dr Apt 1230, Sunny Isles, North Miami Beach, Florida, 33160

  • Representative: Loretta Knight

  • Customer Service Phone: +1 (484) 334-1418

We encourage you to use the contact method most convenient for you.

Customer Support Hours

Our support team operates during the following times:

  • Monday – Friday: 9:00 AM – 6:00 PM (Eastern Time)

  • Saturday: 10:00 AM – 4:00 PM (Eastern Time)

  • Sunday & Federal Holidays: Closed

If you contact us outside of operating hours, your inquiry will be logged and addressed on the next business day.

Email Support

Email is the fastest and most reliable way to contact us. Please use the following guidelines:

  • For order status updates, include your order number in the subject line.

  • For product questions, describe the item you are inquiring about.

  • For return or exchange requests, attach photos if the product arrived damaged or defective.

  • We typically respond to emails within 24–48 business hours.

Phone Support

Customers who prefer to speak directly with a team member may call us during support hours:

  • Domestic (U.S.): +1 (484) 334-1418

  • International Calls: Please note that international calling charges may apply.

If we are unavailable, you may leave a voicemail with your name, order number, and the reason for your call. Our team will return your call as soon as possible.

Mailing Address

Written correspondence may be sent to our business address:

Usa General Purpose Corporation
Attn: Customer Support
100 Bayview Dr Apt 1230
Sunny Isles, North Miami Beach, Florida, 33160

Please allow additional time for responses to mailed inquiries.

Online Contact Form

Our website includes a Contact Form where customers can submit questions directly. When completing the form:

  • Enter your name and email address accurately.

  • Choose the category that best matches your inquiry (orders, shipping, returns, feedback).

  • Provide as much detail as possible so we can resolve your request quickly.

Social Media

To stay connected, customers may also reach us through official social media channels (where applicable):

  • Updates on promotions, new arrivals, and pet care tips.

  • Ability to send direct messages for quick questions.

  • Public posts where customers can share reviews and photos of their pets enjoying our products.

Please note: For privacy and security, we do not handle payment-related requests via social media.

Common Inquiries

Our customer service team is trained to assist with a wide range of topics, including but not limited to:

  • Order status and tracking updates.

  • Modifying or canceling an order before shipment.

  • Guidance on selecting the right pet bed size or style.

  • Instructions for returns, exchanges, or warranty claims.

  • Troubleshooting issues with checkout or account login.

  • Providing product recommendations or answering material-related questions.

Response Time and Follow-Up

We strive to respond promptly to all customer communications:

  • Standard inquiries: 1–2 business days.

  • Urgent matters (e.g., incorrect address before shipping): Same business day response.

  • Complex issues (e.g., international customs disputes): Up to 5 business days depending on research required.

If additional time is needed, we will notify you and keep you updated until resolution.

Escalation Procedures

If your concern has not been addressed to your satisfaction:

  1. Request escalation during your phone call or email correspondence.

  2. Your issue will be reviewed by a senior customer support specialist.

  3. If necessary, it will be further escalated to a customer experience manager.

Our goal is to ensure fair, transparent, and timely resolutions for every situation.

Accessibility for All Customers

We are committed to providing accessible customer service to everyone:

  • Alternative communication methods may be arranged for customers with hearing or speech disabilities.

  • Written documentation can be provided in accessible formats upon request.

  • We aim to make our online contact form and website navigation user-friendly across devices.

Data Protection in Communication

All communication between customers and our support team is treated with strict confidentiality:

  • Personal data provided during contact will only be used to address your inquiry.

  • We comply with relevant privacy laws regarding data storage and handling.

  • Sensitive information (such as payment details) should never be sent via email or unsecured channels.

Feedback and Suggestions

We value customer input and encourage you to share suggestions about:

  • New product ideas.

  • Improvements to our pet bed designs.

  • Website features or usability enhancements.

  • Customer service experience.

Your feedback helps us grow and continue providing quality solutions for pet owners.

Emergency Situations

While we do not provide veterinary or medical advice, we encourage pet owners facing urgent pet health issues to contact a licensed veterinarian immediately. Our products are designed to promote comfort, but they are not medical devices.

Updates to Contact Information

We may update this Contact Information page periodically to reflect changes in business operations. The revised “Effective Date” above will indicate the most recent update.

Final Commitment

At purecrest.top, we believe excellent communication is the foundation of customer trust. Whether your concern is small or significant, we are dedicated to treating every interaction with respect, professionalism, and care.